Communications and Engagement
Communications and Engagement Resources
Resources include papers, videos, research summaries and good practice documents produced by authors from across the HS2 Family to capture learning, good practice and innovation from the HS2 programme
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BBV behavioural programme ‘Safe at heart’
Safety is at the heart of everything the High Speed Two (HS2) programme does. This paper describes the behaviour safety programme that was developed by Balfour Beatty VINCI (BBV) - the Main Works Civil Contractor for the northern section of HS2 Phase One - to drive a safety culture for all staff, contractors, and the…
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HS2 Area North Route Map Tool
The Route Map was developed to provide an oversight of the entire works of the Main Works Civils Contract (MWCC) Area North with detailed summaries of each sublot, enabling stakeholders to better understand the works across the BBV Integrated Project Team (IPT). Information Management, Sublot Directors and the Communication team worked together to develop the…
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Kudos for all
Design House JV is approaching the end of a challenging Phase 1 delivery period. A team of organisational psychologists created an employee recognition system called Kudos, to boost morale and wellbeing amongst employees. Statistically 70% of employees who experience more gratitude at work report fewer depressive symptoms and stress, and benefit from improved satisfaction and…
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Monitoring completion health to drive performance and provide scheduling certainty
The EWC south programme of works was in a position where the majority of physical works were finished, but only a handful of projects were formally completed. In order to give certainty of compliant and timely completion for the remaining projects on the programme, a completion health tracker and monthly review panel was established. The…
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Communicating impactful works to stakeholders and communities
The learning legacy of this activity is that collaborative working with relevant local authority and transport partners is now an expectation set out by HS2 for all contractors operating in Area North when delivering impactful highways works and installing major structures. EWC has demonstrated that such collaborations ensure that the greatest number of people can…
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Managing leavers to mitigate the impact to project delivery
After the peak of works, many Costain Skanska joint venture (CSJV) team members were offered roles with follow-on High Speed 2 (HS2) contracts which delivered on career progression and job security. The knowledge and experience gained on the Enabling Works Contract (EWC) made these individuals highly sought after. The impact on CSJV resulted in prematurely…
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HS2 Woodland Trust Engagement Portal – Enabling effective and efficient stakeholder engagement
Undertakings and Assurances (U&As) on Phase One of the High Speed Two (HS2) project requires HS2 to engage with the Woodland Trust for works within, or within 100m of, an ancient woodland. HS2, in collaboration with contractors, third-party organisations and the Woodland Trust, have produced a web-based GIS portal for all contractors and third-party organisations…
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PowerBI and its use in performance management reporting
Monthly reporting utilising Excel dashboards proved to be time consuming, require numerous efforts to provide consistent presentation and was not readily providing the detailed information required to enable prompt effective decisions to be taken by the relevant management teams. With the switch to PowerBI, significant benefits were achieved in terms of time savings, consistent presentation,…
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12-week look ahead schedule during construction
As part of the Enabling Works Contract for High Speed Two (HS2) Phase One, significant works were required in the congested area around Euston, with many different stakeholders involved. All parties required information about where works were taking place, the nature of these works and the impacts on traffic management in the area. Traffic management…
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Capturing operational lessons learnt through focused workshops
This paper shares a good practice approach to capturing lessons learnt from work packages which has been used effectively and matured by the Enabling Works Contractor on the southern section of High Speed Two (HS2). It is relevant to others working on complex projects or programmes of work where commonalities in learning can be captured…
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Being a good sustainable neighbour
As the first teams on the ground, in 2017 early works contractors started legacy building against a backdrop of negative public sentiment, political pressure, unsupportive media publicity and protest activity. During those first three years, the project went through government reviews and various challenges, which made people constantly question whether the project was going ahead,…
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Virtual community engagement reached a wider audience with better results
HS2 has proactively engaged with proximal stakeholders and the wider community to communicate works and build public sentiment and advocacy for the scheme. Face-to-face engagement, meetings and public events have been commonplace. However, in early 2020 the world changed with the rising threat of the Covid-19 pandemic. The nature of HS2’s engagement needed to adapt…
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One Team – One Voice – Adopting a winning attitude through collaborative working
Collaborative working relationships between HS2 and the various contractors strengthens the project’s reputation by conveying a one team approach to the public and reduces costs in the long run. This learning is important for clients to encourage inclusive communications for multi-contractor sites.
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HS2 railway, UK – route development to hybrid bill: consultation
Since 2009 the promoter of the UK's High Speed Two (HS2) railway has listened to others’ views on development of the first London-to-West Midlands phase. Initial scheme development required time to think and determine the best response to the remit, working in confidence with key stakeholders. Through the early part of 2011 a major national…
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Technical evidence for a non-technical audience
This paper shares experience of technical evidence production as part of the High Speed Two (HS2) Phase 2a project, which led to successful outcomes for the Promoter at House of Commons Select Committee petition hearings. The learning and observations contained within will be relevant to any projects implementing hybrid Bills but also more generally by…
